Loop® is a mobile customer engagement solution that helps companies forge stronger bonds with their customers.
Loop helps omnichannel retailers engage and communicate with in-store buyers, showroomers and non-buyers. Connecting associates with shoppers via their mobile device at the decisive moment in the shopping experience helps retailers convert more sales. These live interactions uncover operational issues that hinder the shopper experience and give brands the opportunity to drive new levels of satisfaction.
Loop helps hotels to deliver a superior guest experience by giving guests the ability to use their mobile device to make requests and provide feedback on any aspect of their stay. Hotels connect with guests privately and resolve issues before they reach social media. Real-time action helps hotels increase bookings and recover at-risk guests by overcoming negative experiences and drawing out positive reviews.
Loop helps brands operate better restaurants by focusing staff attention on the customer’s experience. Instead of reacting to aggregated receipt-based feedback, brands have the opportunity to connect customers with staff and resolve their concerns before they leave the restaurant. Brands can use real-time customer input to motivate employees and improve operations before the next customer walks into the restaurant.